FAQ

Each Pocket WiFi device is different standard. Please refer to Bright Smart Inc. official website for details.

Yes, you can use courier to pick up and return the device.

Yes, your friend or relative can pick up the device for you.

The Fair Use Policy is designed by the Broadband Industry to ensure that each customer can use the unlimited data service under fair, reasonable and normal circumstances without interfering or affecting other users adversely. Please refer to Bright Smart Inc. official website for details.

1. Customer should email us in advance and MUST return the device(s) within 2 days after collecting the device(s). Rental fee 25% will be charged for administration fee.
2. If customer returns the device(s) beyond 2 days after collecting the device(s), Bright Smart Inc. can only refund 50% of the rental fee.
3. If customer returns the device(s) after the travelling period, no refund will be returned.

If you need an external battery, you only need to pay CA$9.90 by trip. Customer can also use their own external charger if suitable. For more details, please check with us.

Normally you can reserve the device(s) 4 to 7 days before departure or you can book as early as you can. For long holidays it is better to book 2 to 3 weeks in advance.

In general, there shouldn’t be any problem in major cities. But if you are travelling in some remote, or suburban area, the receptions may not be as good as in the cities. For example, in mountain, seashore, small town, hot springs areas, the signal in these areas might be weak. Please feel free to contact us for checking the coverage of the areas.

In general, customer can receive the deposit back when return OR 1 to 3 working days after device is returned to Bright Smart Inc (by mail).

Customer can contact us through e-mail, Whatsapp or WeChat. We will put our best efforts to support our customers.

We only charge the travelling period. Pickup and return dates will not be charged.

It is better to “Turn Off” the device during charging. Charging time will take 5 to 6 hours.

Battery: 3500mAh, stand by 10-12 hours

Travel-Global & Travel-Asia can be connect up to 5 users at the same time

Deposit and rental charge can be paid upon pickup (Cash, Cheque and Debeit). For details, please see Bright Smart Inc. official website.

*Credit Card only apply for online payment.

Charger and cable will be provided with device, you can charge device at the same time when using.

No, customer only needs to pay the extended rental fee. However, please remember to contact Bright Smart Inc. for extending the service so your service will not be suspended. Bright Smart Inc. may charge extended rental fee from customer deposit.

In case of loss and misuse, the deposit will be forfeited.

The range of coverage will be approximately 800 to 1000 square feet in open areas.

Normally you can pick up the device 1 or 2 days before departure and return it the next day after arrival.